• General Information
• Policies & Procedures
• Rental Guidelines

Hours of Operation: On-season (March 1st – September 30th) our office hours are seven days a week 8:30am to 5:30pm and off-season (October 1st – February 28th) our office hours are weekdays 8:30am to 5:30pm and weekends 9:00am to 5:00pm. All times are Eastern Standard Time.

Check-In (4:00-6:00pm EST): All efforts will be made to have your vacation home cleaned and ready by check-in time, but sometimes we cannot guarantee the exact time of occupancy due to unforeseen circumstances. Housekeeping and maintenance personnel must provide services between occupancies for every property. We can accommodate a limited number of early check-ins (1:00 pm) for a $50.00 fee. Requests can be approved by phone and must be paid for in advance of arrival. The fee will apply whether or not you arrive by the designated time. In the event of an early check-in, the guest accepts that PPVR, or vendors working on our behalf, may need to access the property to complete preparing the home for occupancy, including cleaning, pool & spa services, and maintenance.

Check-Out: Check-out time is at 11 a.m. (Eastern Standard Time) for both offices and must be met to allow cleaning to be completed for the next guest(s). We can accommodate a limited number of late check-outs (1:00pm) for a $50.00 fee. Requests can be approved by phone and must be paid for in advance of departure. Guests occupying the property beyond the checkout time without prior approval from PPVR will be charged an unapproved late check-out fee equivalent to one day's rent for each hour of occupancy beyond the checkout time. This provision shall not be construed to permit the Tenant to stay an additional night or stay beyond the check out time.

Note: Cape San Blas & Indian Pass are both on Eastern Standard Time. Mexico Beach is on Central Standard Time

Key Pick-Up Location: : For guests arriving in properties located on Cape San Blas or Indian Pass please pick your keys up at our Cape San Blas Office – 4693 Cape San Blas Rd. This is our area office located midway down the Cape between the Scallop Cove BP Gas Station and the Trading Post Gas Station. For guests arriving in properties located in St Joe or Mexico Beach please pick your keys up at our Mexico Beach Office - 1200 Hwy 98. The Mexico Beach office is located between Sharon’s Café and Superior Bank in Mexico Beach on Hwy 98. Keys are to be picked up at their respective offices and we appreciate you returning them to that office upon departure.

Late Arrivals/Emergency Issues: Guests arriving after hours should call our office prior to arrival so that arrangements can be made to leave your keys and directions to the property in the outside key drop box. Only reservations paid in full and with executed leases on file will be able to take advantage of this service. In the event of an after hours emergency please page (850) 227-1147. This pager is monitored 24hrs a day and we will respond as soon as possible. Please remember this number is for emergencies only. There will be a minimum charge of $50.00 for after hour’s lock-out service.

Supplies: All properties are equipped with initial supplies of toilet paper, bath soap, and trash can liner. Tenants must furnish, food, cleaning supplies and personal items for the rental period. All linens are provided by Pristine Properties Vacation Rentals, LLC and are included in the reservation cost. Agent and owner can assume no responsibility for any articles left on the premises by tenant. Any items requesting to be returned are subject to a $25.00 service fee.

Remember to Bring:

Housekeeping: Your unit will be thoroughly cleaned before your arrival. If you are not satisfied with the condition upon check-in, please contact our office immediately and PPVR will dispatch a housekeeping representative. If you are a late arrival, please notify us by the following morning. If you have not called within 24 hours of your arrival, we will assume you found your unit in acceptable condition. During your stay maid service is available for a $50 per hour fee with a minimum of two consecutive hours. Please give us a 48 hours advance notice if you are requesting this service. We would ask that you leave your property in the order that you found it; this includes, but is not limited to, the placement of interior and exterior furniture. Please insure that no dirty dishes are left in the sink, dishwasher, and are returned to the cabinets.

Linens: An initial linen supply (one set of towels including one bath towel, one hand towel, and one wash cloth per number of persons the property sleeps and one set of sheets per bed) will be provided. All beds will be made with the exception of sleeper sofas, futons, and trundles. Kitchen linens include one dish towel and one dish cloth. Additional linens can be rented at the cost of $5.00 per person. Any lost or damaged linens will be charged at three (3) times the published fee for the item.

Repairs and Service Calls: Please report any problems, needed repairs/services, or inoperative equipment to our office promptly. We will make every effort to have repairs done quickly and efficiently. All homes will be fully functional at check-in but we cannot guarantee appliances, TV’s, air conditioners, fireplaces, etc. and no refund or rate adjustment will be made for any mechanical failure.

Gas/Charcoal Grills: Grills are provided in some rental units and are strictly prohibited on other rental units. For fire safety all charcoal grills are prohibited on decks, porches, and balconies on all rental units. You are subject to immediate eviction if you are found violating this policy. If the rental unit you are occupying does not contain a grill or the grill it contains is not operating properly, inquire at our office for availability and/or service. Sorry we cannot guarantee operation or availability of grills. Should you utilize a charcoal grill, be careful to properly dispose of coals to prevent fires.

Hot Tubs/Pools: If a hot tub or pool is provided at the rental property, it will be prepared and tested for proper and safe chemical levels by a Certified Pool and Spa operator prior to or the day of occupancy. If any of the following conditions exist at any time during your occupancy call our office immediately and discontinue use until PPVR has serviced the tub or pool and notified Tenant it is safe for use: a) Water clarity is milky or bottom of tub/pool is not visible; b) Foam forms on surface when using jets; c) Misuse of tub/pool by spilling foreign substances (a Service Charge may apply in this instance). Under no circumstances are pets allowed in pools or hot tubs. Violation of these provisions shall be grounds for immediate eviction. Homes that advertise a community pool as an amenity are subject to availability as determined by the managing authority responsible for the care of the pool and not PPVR. Unless specifically noted in the properties description, pools do not include free heat. Heat may be available at an additional expense for some pools.

Trash: Please help us in keeping this area as beautiful and pristine as possible. Notice the posted sign indicating the trash service days. If any trash is in the property’s receptacles, please move the receptacle to the pick-up point on the trash service day. On the days the service is provided please have the receptacle out to the road by 8am (EST) and bring it back by 6pm (EST) that same day. This will help ensure that your vacation area stays clean and unspoiled. If excessive trash is left behind due to non-compliance additional cleaning fees may be applied.

Smoking: Smoking is strictly prohibited inside any rental units.You will incur additional charges for carpet cleaning and deodorizing if any evidence of smoking is found in your unit.

Pets: Most homes do not allow pets. However, some homes are designated “pet friendly” to allow pets for a non-refundable pet fee. Guests must have pet occupancy approved at the time of reservation. Any material damage by a pet to the rental property will be the responsibility of Tenant and shall be paid immediately upon written notification by PPVR. Tenants with undeclared or unauthorized pets may be asked to vacate immediately with no refund and be charged a $150 non-declared pet fee. If evidence of pets is found on the property without prior approval, the non-refundable pet fee will be charged to the credit card on file without notice. If fleas are present after check-out, tenants may be charged an additional extermination fee. The Accidental Damage Protection (as defined below) does not cover damage by pets.

Accidental Damage Protection: On all weekly rentals,a $50.00 non-refundable damage waiver (which self insures the guest up to $250) or a refundable security deposit (property specific) must be paid no later than 30 days prior to your arrival. On all reservations of 30 days or more a $500 security deposit is required. All rental properties are inspected before and after each occupancy. Rental guests have full financial responsibility for all damages due to misuse, negligence or missing items above and beyond the $250 coverage provide by the non-refundable damage waiver or security deposit whichever applies. Tenants are liable for any damages they, or any persons entering the building during their occupancy, may cause to the interior or the exterior of the building or any portion of the grounds. Security deposits will be refunded only after the property has been thoroughly inspected or 10 days after departure, whichever occurs first.

Utilities: No compensation will be given for temporary outage of electricity, gas, water, cable, satellite, or telephone service. Utility service outages should be reported immediately and all efforts will be made to have them restored as soon as possible. In the event an outage cannot be restored PPVR has the right to substitute rental properties (see Right to Change Rental Assignments below) for the remainder of the reservation or until the utilities are fully restored, which every occurs first.

Telephones: Telephones are provided in each property and may include a long distance block. All long distance, extended service, and internet dial-up calls must be charged to a calling card, collect, or third party. Please be advised that cell phone coverage is limited in many of the immediate areas surrounding our properties. There is no charge for local phone calls (Mexico Beach, St. Joe Beach, Port St. Joe, and Cape San Blas). Extended service phone calls are 25 cents per call (Panama City, Apalachicola, Wewahitchka, Carrabelle and other neighboring cities) in which the guest is financially responsible. If such charges are incurred during your stay, they will be charged to the credit card on file without notice.

Maximum Occupancy: The maximum number of guests per unit is based on the individual unit's ability to comfortably and safely accommodate our guests. Occupancy limits are in accordance with rules of the State Fire Marshal’s Office. No exceptions will be made. By example, sleeping limits shown as “accommodates 6-8” indicates a maximum occupancy of “8” people, including children. Guest exceeding maximum occupancy will be subject to forfeiture of advance payment, deposit and/or rental money, and will be evicted.

Rental Homes for Sale: Rental units may be on the market for sale. In the event a request to show the unit is made, owners reserve the right to allow showings accompanied by themselves or by Real Estate agents to qualified buyers by appointment only. Guests will be notified in advance and every effort will be made not to disrupt your vacation.