We want our guests to feel great and safe during their stay with us at Pristine Properties Vacation Rentals. While we’re continuing to monitor the ongoing situation surrounding COVID-19 we want to provide our guests with the most up to date information possible for our local areas.
If traveling to properties located in Cape San Blas, Indian Pass, or St. Joe Beach (Gulf County): Click Here
If traveling to properties located in Mexico Beach (Bay County): Click Here
Also we have had a lot of calls and emails regarding how we’re handling cancellations in the wake of the national concern with the virus. We have implemented the following change to our cancellation policy specific to this situation:
Reservations with Arrival Dates up to April 30, 2020 – if you decide to cancel we will supply you with a credit equal to the amount you have paid towards the reservation for a future stay in that same property. If the future stay is a higher value than the credit applied, you will be asked to pay the difference.
Reservations with Arrival Dates after April 30, 2020 – if you decide to cancel currently you will be subject to our standard cancellation policy which allows for refunds when the dates cancelled are rebooked less a $100 Cancellation Fee.
Remember those that have elected to cover their reservation with Red Sky Travel Insurance please contact them to file a claim for covered reasons such as sickness, injury, or death in the family, 888-889-7409. If you have specific questions regarding your reservation that are not answered above, please contact our office during the local business hours of 9:30am – 5:30pm daily.
Please know that we are taking this very seriously all the way to the cleaning of our properties. While our cleaning practices follow many of the CDC guidelines as it applies to disinfecting common areas within properties, we are certainly making a special effort to be more diligent in the job being done between stays. While cleaning supplies are becoming harder to get we our doing our best to stock up on things to have them available to complete the jobs thoroughly and fully.
We hope that where ever you are now you are safe and looking forward to your upcoming visit to our area. We will do everything we can to make your stay the best it can be in a safe, fun environment. So come down and plan to practice social distancing on the sand and in the sun!